This happened whether or not the actual mouse was active and connected at the time. I walked over to my infamous parts closet and pulled out a selection of other wireless mice, and tested their dongles in the same USB port one by one. I tried the SteelSeries Rival 3 Wireless, Logitech G305, and Roccat Kone Pro Air. None of them caused User reports that her Microsoft wireless mouse is working but her wireless keyboard stopped working. Troubleshooting: *Reviewed user's desktop computer and could not find a USB receiver for the wireless mouse and keyboard set. A fellow colleague of the user has the same Microsoft wireless mouse and keyboard set and uses a USB wireless receiver. Disconnect the wireless USB adapter and try plugging it into a different port. PS/2 mouse. With a PS/2 mouse, check the back of the computer to verify that it's plugged into the PS/2 mouse port and not the PS/2 keyboard. If the mouse has worked properly in the past (i.e., not a new mouse), shut down the computer and disconnect and reconnect the Mouse: Move it around to see if the cursor moves with it. If your device connected successfully, click Yes and then Next. If your device doesn't respond immediately, wait a minute to see if it connects. If the device is still unresponsive, then select No and then click Next to restart the pairing process from Step 1. What I did was to plug the mouse into the computer with the charging cord. Then go to the Device settings in the iCue program. Make sure the mouse and the dongle are both updated then after that re pair the two together then you should be ok. Hi guys, i've been using my Harpoon RGB wireless mouse and yesterday i saw an firmware update to my usb Product: Keyboard 928511-001. Operating System: Microsoft Windows 10 (64-bit) A little complicated, but I'll do my best. I have two of the HP Pavilion AIO 27 -d0230z US. The one I am using to post this has the keyboard and mouse that comes with the system. They work fine with no issues, and have a Logitech USB Unifying Receiver Dongle that Noticed the adapter was listed as generic. Right mouse on Generic Adapter. Clicked Update Driver - Win updated and the new driver is called Realtek Bluetooth 5.0 Adapter. Successfully linked my bluetooth speakers to the Techkey bluetooth 5.0 dongle. Plug the USB wireless receiver (dongle) into your PC. Click "Update" to begin the update process, the progress bar should begin to move. Once you see a confirmation message once the firmware update has been successfully applied to the dongle, click NEXT. Connect the Mamba Wireless using the supplied USB cable into your PC. Razer Peripherals Pairing and USB HyperSpeed Dongle Utilities. Updated: 31-Aug-2023 | Answer ID: 6188. This is a list of pairing utilities for Razer peripherals. Use the pairing utility to connect your device with the wireless dongle that came with your purchase or as a replacement. If the device is rechargeable, connect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter. If the device has a power switch, confirm the switch is set to ON. On your computer, test the device. If the device still does not work as expected, go to Wireless yHbck.